Your Rights & Responsibilities
You have the right to:
- Prepay all or any part of your loan at any time without penalty.
- Have your federal loan obligation cancelled if you die or become totally and permanently disabled and meet specific criteria.
- Ask your lender for a graduated, income-sensitive, standard or extended repayment schedule annually. (Please note: Income sensitive and extended payments have specific criteria for eligibility.)
You are entitled to:
- A copy of your Repayment Disclosure.
- Repay your federal loan(s) at the interest rate established under federal regulation.
- Have any questions about your federal loans answered by your lender, servicer or guarantor.
- Contact an Ombudsman at either the guarantor or the U.S. Department of Education if you are unable to resolve an issue with the lender, servicer or guarantor.
- Exercise any consumer protection rights under federal or state law applicable to federal loans.
- Defer payment for a specified period of time (if you qualify).
You are responsible for:
Notifying your lender/servicer of any change in the following information:
- telephone number
- enrollment status
- withdrawal or graduation
- drop to less then half-time status
It is your responsibility to begin making payments at the end of your grace period whether or not you have received a Repayment Disclosure. If your first payment due date is nearing and you have not yet received a Repayment Disclosure, contact your lender.
Have repayment questions, use our Help Center or contact us for assistance.