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Important Messages

Office Closure Announcement
Please Note: To help protect the health of our team members, our Concord campus is temporarily closed. All normal business operations continue to function remotely from 8 a.m. to 6 p.m. ET Mon. - Fri. Borrowers are encouraged to log in and utilize the online services available through Manage My Account.
COVID-19 Information
Federal Student Loan Relief Information
(Account Number Beginning with F8)
- All Other Loans
(Account Number Beginning with C7)
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An Important Message from Federal Student Aid

(November 17, 2020) The loan payment suspension (Administrative Forbearance) and 0% loan interest on federal student loans owned by the U.S. Department of Education are extended through December 31, 2020. Visit for updates.

For more information on your federal student loans serviced by GSM&R on behalf of the U.S Department of Education (your GSM&R account number begins with F8), please click here. To view information regarding the servicing of all other GSM&R loans (your GSM&R account number begins with C7), including federal and alternative loans, please click here.


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