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Important Messages

Office Closure Announcement
Please Note: To help protect the health of our team members, our Concord campus is temporarily closed. All normal business operations continue to function remotely from 8 a.m. to 6 p.m. ET Mon. - Fri. Borrowers are encouraged to log in and utilize the online services available through Manage My Account.
COVID-19
COVID-19 Information
Federal Student Loan Relief Information
(Account Number Beginning with F8)
- All Other Loans
(Account Number Beginning with C7)
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An Important Message from Federal Student Aid

(November 17, 2020) The loan payment suspension (Administrative Forbearance) and 0% loan interest on federal student loans owned by the U.S. Department of Education are extended through December 31, 2020. Visit StudentAid.gov/coronavirus for updates.


For more information on your federal student loans serviced by GSM&R on behalf of the U.S Department of Education (your GSM&R account number begins with F8), please click here. To view information regarding the servicing of all other GSM&R loans (your GSM&R account number begins with C7), including federal and alternative loans, please click here.

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