Please note that this notice only applies to borrowers with FFELP loans (taken out prior to 2010). For borrowers with federal Direct Loans, or private loans, please read the below notices
Trellis Company (Trellis) will become the designated guarantor for Federal Family Education Loan Program (FFELP) student loans currently guaranteed by New Hampshire Higher Education Assistance Foundation (NHHEAF) effective October 1, 2021.
Please note that this only applies to borrowers with FFELP loans (taken out prior to 2010) – borrowers who currently hold EDvestinU private loans and who have account numbers beginning with C7 will continue to receive service through Granite State.
What does this mean?
If your loans are in good standing and still with your servicer:
There will be no change to your current servicer or lender as a result of this transfer of guarantor. You will continue to direct payments and account questions to your current servicer.
If your loans are with NHHEAF or a collection agency (i.e. due to default, bankruptcy, or a TPD claim):
As a result of the pending transfer, all arrangements previously made with NHHEAF or one of our collection agencies will end. An exception to this is for borrowers who have signed a rehabilitation agreement with NHHEAF and have started making payments under that agreement; those agreements will remain in place and transfer to Trellis. Please note that CARES Act benefits will also transfer.
If you had an automatic payment arrangement with NHHEAF or one of our collection agencies, your arrangement will end as of 08/31/2021. To re-enroll in automatic payments, you will need to contact Trellis once your loans have been transferred.
Loans transferred due to bankruptcy or TPD claim will resume the normal claim process under Trellis pending the outcome of those individual cases.
You may contact us at (800) 525-2577 for any clarification needed regarding this pending transfer.
What can I expect for my next communication?
You will receive a communication from Trellis acknowledging this transfer. For loans with the guarantor or a collection agency, the communication will include how to re-establish payment plans, how to make future payments, and where to direct questions regarding your account.
Throughout the remainder of 2021, Granite State Management & Resources will be working closely with the U.S. Department of Education (ED) to transfer all federal direct student loans currently held by Granite State to Edfinancial Services.
Please note that this change will not affect the existing terms, programs, or available repayment plans on your loans, nor will it affect the temporary suspension of payments and 0% interest benefits applied for the COVID-19 emergency. Auto-debit information will be transferred to Edfinancial Services; however, borrowers should contact Edfinancial Services to verify information once the transfer is complete.
Affected borrowers can expect to receive more information about this transfer from ED and Granite State, and once the transfer is complete borrowers can expect to receive additional information from Edfinancial Services. Be sure to read these notices fully. You can also visit StudentAid.gov/granitestate for the latest updates and information on loan transfers.
Borrowers who currently hold EDvestinU private loans and/or who have account numbers beginning with C7 will continue to receive service through Granite State.
You can check your current balance(s) online, and if you have questions, please contact Granite State at 1-888-556-0022.
For more information on your federal student loans serviced by GSM&R on behalf of Federal Student Aid (your GSM&R account number begins with F8), please visit our COVID-19 information page for Direct Loans.
To view information regarding the servicing of all other GSM&R loans (your GSM&R account number begins with C7), including federal and alternative loans, please visit our COVID-19 information page for FFEL and Alternative Loans.
We are updating our websites and systems as quickly as possible. We appreciate your patience. Visit StudentAid.gov/coronavirus for updates.
(Updated September 30, 2021)