skip to main content


The Ombudsman acts from a neutral, independent viewpoint, to help borrowers resolve disputes about federal loans.

The Ombudsman's office is a resource for borrowers when other approaches to resolving student loan problems have failed. You should first attempt to resolve complaints by contacting the school, lender, servicer or office involved. If you have made a reasonable effort to resolve the problem through normal processes and have been unsuccessful, you may contact the Ombudsman.

Send your request in writing to:

Trellis Ombudsman
P.O. Box 83100
Round Rock, TX 78683-3100

or call (800) 252-9743

You also have the right to contact the Ombudsman Group of the U.S. Department of Education at:

U.S. Department of Education

FSA Ombudsman Group

PO Box 1843

Monticello, KY 42633

Telephone: (877) 557-2575

Fax: (606) 396-4821

Online Assistance: