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Scam Alerts


Some people are receiving email messages pretending to be from GSM&R. Some state that sensitive information about you has been posted onto the Internet and encourage you to visit a website. These messages are fraudulent, and visiting the link in the text is likely to result in an attempt to infect your computer or handheld device with a malicious virus. Other messages state there is a problem with your account and encourage you to phone a number. These are also fraudulent, attempting to trick you into giving away your personal and security information.

Phishing is a fraud technique commonly used to attempt to trick people into revealing their account number and password.

Here is how a phishing scam typically works: The “phisher” sends out emails that are designed to look legitimate, as though they were really from a reputable source (like GSM&R). These fake emails generally either ask for security details or direct customers to a counterfeit site. If the use of a counterfeit site is employed, the phisher asks the customer to enter their complete security details – password, security questions, user name... ANYTHING THAT THE LEGITIMATE SITE COULD or WOULD ASK FOR. This information is captured and then used to commit fraud.

If you receive an email requesting your security details, do not reply and do not follow the instructions even if the email suggests that you need to take immediate action to stop your account being frozen or it indicates that you may incur a fine if you don't.

These are just tricks that the fraudster may be using to manipulate you into giving away your personal or account information.

If you suspect a phishing attack, call us at (800) 525-2577. Then, delete the suspicious email from your mailbox.

What can I do?

Do NOT click on the link or type it into your browser, as you may be at risk of being infected with malicious software.

If you have followed the link, it is recommended that you undertake a full check of your computer system or handheld electronic device as soon as possible to determine whether any spyware, computer virus, or other malicious software has been installed. The most effective protection is to keep your computer's security up to date.


Many forged emails ask you to supply, confirm, or update personal information by clicking on a link in the email. The link will connect you to a Web page or login that appears to belong to the company mentioned in the email. This is referred to as a "spoofed" site. Often the site looks just like the company's site – but it's not. The spoof may be a popup window or an embedded image over the actual site. The goal of the criminals is to get you to enter your personal data so they can steal your information.

Help us help you: 

If you suspect you’ve received a fraudulent email, DO NOT RESPOND TO THE EMAIL! Instead, DELETE the suspicious email message and contact us at (800) 525-2577, as soon as possible.