skip to main content

Contact Information

As of October 21st, all open loans previously serviced by Granite State Management & Resources (GSM&R) have been transferred to a new servicer. Your loans have not been sold. The lender and holder of your loans will continue to be Granite Edvance (formerly named New Hampshire Higher Education Loan Corporation (NHHELCO)). While the lender and holder of your loans remains the same, the organization servicing your loans has changed. 

What does that mean? If you have any questions or need assistance with your loans, you should contact your new servicer. GSM&R will not be able to assist you in most instances. 

Private Education Loan Borrowers

Borrowers with Private Education Loans (TREE, LEAF, and/or EdvestinU) should contact Firstmark Services (a division of Nelnet Servicing, LLC).  

Call:

844-399-7535
Monday - Friday 8:00 a.m. - 8:00 p.m. ET

Make Payments:

Online: Create an online account with Firstmark Services at https://secure.firstmarkservices.com/ to make electronic payments.

Via Phone: To make a payment through Nelnet's automated phone system, or with a Customer Service Representative, call Nelnet at 844-399-7535.

Mail:

Direct any correspondence to:

Firstmark Services
P.O. Box 2977
Omaha, NE 68103-2977


Federal Family Education Loan Program (FFELP) Borrowers

Borrowers with Federal Family Education Loan Program loans (FFELP) should contact Nelnet.  

Call:

888-486-4722
Monday -  8:00 a.m. -  9:00 p.m. ET
Tuesday and Wednesday - 8:00 a.m. - 8:00 p.m. ET
Thursday and Friday - 8:00 a.m. - 6:00 p.m. ET

Make Payments:

Online: Create an online account with Nelnet at https://nelnet.com to make electronic payments.

Via Phone: To make a payment through Nelnet's automated phone system, or with a Customer Service Representative, call Nelnet at 888-486-4722.

Via Mail: Mail your payment to:

Nelnet
P.O. Box 2970
Omaha, NE 68103-2970

Mail:

Direct any correspondence to:

Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561
*Do not mail payments to this address. 

Fax:

877-402-5816


Borrowers with Federal Direct Loans should contact EdFinancial Services. They can be reached:

  • Via phone at 855-337-6884. EdFinancial Services is available:

Monday 8:00 a.m. - 9:00 p.m. ET

Tuesday and Wednesday 8:00 a.m. - 8:00 p.m. ET

Thursday and Friday 8:00 a.m. - 6:00 p.m. ET


Borrowers with FFEL and/or Private Education loans that were paid in full prior to October 21st, 2023, should contact GSM&R for information.

  • Via phone at 877-532-5539. GSM&R is available:

Monday - Thursday 8:00 a.m. - 8:00 p.m. ET

Friday 8:00 a.m. - 6:00 p.m. ET