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Much has changed since August 1962 when NHHEAF guaranteed its first student loan. However the fundamental way in which we do business has remained constant. The characteristics that have set The NHHEAF Network Organizations apart over the years include financial discipline, first-rate customer service, strong leadership and capable, skilled employees. The NHHEAF Network Organizations have remained at the forefront of the student loan industry, thanks in part to its ability to incorporate the latest technology into its operations and to anticipate customer needs.

The NHHEAF Network Organizations are comprised of three active 501(c)(3) nonprofit agencies - New Hampshire Higher Education Assistance Foundation (NHHEAF), Granite State Management & Resources (GSM&R) and New Hampshire Higher Education Loan Corporation (NHHELCO) - which provide outstanding college access programs for New Hampshire students, families and schools. GSM&R, through NHHELCO, was awarded a contract for the servicing of federal student loans owned by the U.S. Department of Education in April 2012. The contract leverages GSM&R's operating infrastructure and its unwavering commitment to support borrowers toward successful student loan repayment.

Our campus-style facility, located in Concord, gives the Organizations access to the State's education authorities, and strongly positions the organization to continue its role as a valuable resource to the higher education community. In addition, the support the Organizations have earned from its statewide partners instills the message that the organization is New Hampshire's authority on college planning and student loan repayment, is reliable, quality-focused, and a trusted friend to its education partners.

CLICK HERE to see job openings & to apply online.

GSM&R is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

GSM&R participates in E-Verify.

Equal Employment Opportunity / Affirmative Action:

EEO is the Law
Affirmative Action Policy Statement
Notice to Applicants and Employees


Full-time employees enjoy excellent benefits including:

  • Medical - Harvard Pilgrim Healthcare (80% company paid)
  • Dental- Delta Dental (100% company paid)
  • Vision - Delta Vision (80% company paid)
  • Life/LTD/AD&D Insurance (100% company paid)
  • 403(b) retirement plan with generous company match
  • Non-elective Employer Contribution to retirement plan after 2 years
  • Tuition Reimbursement
  • 11 paid Holidays/Floating holidays
  • Earned Time Off (ETO)
  • Free Global Wi-Fi / Free onsite parking / Free Coffee
  • Casual days for Charity

Interested applicants can apply online.

Executive Management Staff

Christiana Thornton, President and Chief Executive Officer, joined the Organizations in October 2018.

     Ms. Thornton became the fourth President and Chief Executive Officer of the NHHEAF Network Organizations in November of 2018, after serving briefly as President and CEO-Elect. She was a member of the Board of Directors of NHHELCO from 2010, including serving on NHHELCO’s Audit Committee, until her appointment as President & CEO-Elect in October 2018. Prior to joining the NHHEAF Network Organizations Ms. Thornton served as President & CEO of the New Hampshire Bankers Association (NHBA) from 2011 to 2018 and as Vice President of Government Relations of the NHBA from 2008 to 2011. She has been a national leader in the banking industry serving in several appointed positions at the American Bankers Association, including the Community Bankers Council and Credit Union Executive Committee. Likewise, she has held appointed positions at the Independent Community Bankers of America, including the Capital Committee and Mutual Bank Council.

     Prior to joining the NHBA, Ms. Thornton served as a legislative aide to former United States Senator John E. Sununu, working in the areas of education, finance, healthcare and community development. Ms. Thornton received her Bachelor of Arts degree in Political Science with a Minor in Communications from Rollins College in 2002.

René A. Drouin, Immediate Past President and Chief Executive Officer, joined the Organizations in December 1978.

     Mr. Drouin assumed the title of Immediate Past President and Chief Executive Officer in November 2018 after 40 years of service to the Organizations and will retire from the Organizations in February 2019. He was elected President and Chief Executive Officer in July 1997 and has served many in many capacities during his tenure with the Organizations.

     Mr. Drouin served as the Chairman of the Program Operations Committee of the National Council of Higher Education Loan Programs (NCHELP) in Washington, D.C. and has been elected Chairman of the Board of the NCHELP board for 1999-2000. In October of 2003, Mr. Drouin received a Congressional appointment to the United States Department of Education’s Advisory Committee on Student Financial Assistance for a three-year term and reappointed for an additional three-year term in July 2006. He holds a Bachelor of Arts degree in Business Administration, along with an M.B.A., from Kensington University. In May, 1996 he received his Juris Doctor degree from LaSalle University.

Sara K. Tremaine, Vice President and Chief Servicing Officer, joined the Organizations in December 1997.

     Sara was named Chief Servicing Officer in August 2018. In August 2017, Sara was named Vice President of Loan Servicing, after serving as Vice President, Guarantor & Loan Management for Granite State Management & Resources since January 2015. She previously served as the Vice President of Guarantor Services as well as the Assistant Vice President of Guarantor Services. Her other experience with the Organizations includes serving as a Business System Analyst and Assistant Director of Claims and Recoveries. Sara received her B.S. degree in Management from Franklin Pierce University.

Dean A. Grondin, Vice President and Chief Financial Officer, joined the Organizations in October 1990.

     Dean began his career with the Organizations as an Accountant and was promoted to Senior Accountant in 1996. He was promoted to Accounting Supervisor in 1997 and in 2000, he became the Director of Finance. In January, 2006 Dean was promoted to Vice President of Finance. He provides oversight for the finance and accounting department which supports the four NHHEAF Network Organizations. Dean received his B.S. degree in Accounting from New Hampshire College.

Anthony J. McBee, Vice President and Chief Information Officer, joined the Organizations in October 2003.

     Tony was promoted to Chief Information Officer in February 2017 and in his role, his responsibilities include establishing and implementing secure and stable technical strategies to enhance business operations. Tony began his career at the Organizations as a Technical Support Analyst II and has served a Network Engineer, IS Operations Manager, AVP of IS Operations, AVP of information Security & Engineering, and since February 2015, Vice President of Information Services. He began his career as a Security Specialist with the United States Air Force.

Additional members of the Management team include:

  • Tori Berube - VP College Planning & Community Engagement,
  • Dan Coughlan - VP, Finance,
  • Mike Levasseur - VP, Compliance,
  • Karen Losik - VP, Loan Services; and
  • Kathy Maguire, VP, Human Resources

The NHHEAF Network Organizations' is comprised of the following departments:

  • Administrative Operations
  • Borrower Loan Services
  • Center for College Planning & Community Engagement
  • Compliance
  • Executive
  • Finance
  • Guarantor Services
  • Education Resources
  • Human Resources
  • Information Services

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